Terms & Conditions
Last updated: May 11, 2021
The Ainasana website is owned and operated by AINASANA AS, corporate identity number: 926561200 MVA. In order for you to feel safe when you shop with us, we have prepared the following terms and conditions. By ordering from us, you accept these conditions.
This purchase is governed by the following standard sales conditions for consumer purchases of goods over the Internet. Consumer purchases over the internet are mainly regulated by the Contracts Act, the Consumer Purchases Act, the Marketing Act, the Right of Withdrawal Act and the E-Commerce Act, and these laws give the consumer inalienable rights. The laws are available at www.lovdata.no. The terms of this agreement shall not be construed as limiting the statutory rights, but sets out the parties' most important rights and obligations for trade. The terms of sale have been prepared and recommended by the Norwegian Consumer Agency.
1. The agreement
The agreement consists of these terms of sale, information provided in the order solution and any specially agreed terms. In the event of any conflict between the information, what is specifically agreed between the parties will prevail, as long as it does not contravene mandatory legislation. The agreement will also be supplemented by relevant legal provisions that regulate the purchase of goods between businesses and consumers.
2. The Parties
The seller is Ainasana brand from AINASANA AS, Bjørnefaret 1A, 2014 BLYSTADLIA. Email: email@example.com. Tel: 92497981, organization number: 926561200, and is hereinafter referred to as the seller / seller.
The buyer is the consumer who makes the order, and is hereinafter referred to as the buyer / buyer.
The stated price for the item and services is the total price the buyer must pay. This price includes all taxes and additional costs. Domestic shipping in Norway can come in addition from 100 NOK. Additional costs that the seller before the purchase has not informed about, the buyer shall not bear if the sale is within Norway. For buyers outside Norway, local costs are added for import, shipping and any other costs for the relevant country where goods are imported.
4. Entering into an agreement
The agreement is binding on both parties when the buyer has sent his order to the seller. However, the agreement is not binding if there have been typing or typing errors in the offer from the seller in the ordering solution in the online store or in the buyer's order, and the other party realized or should have realized that such an error existed.
The seller can demand payment for the item from the time it is sent from the seller to the buyer. If the buyer uses a credit card or debit card when paying, the seller can reserve the purchase price on the card when ordering. The card will be charged on the same day as the item is sent. When paying with an invoice, the invoice to the buyer is issued when the item is shipped. The payment deadline is stated on the invoice and is a minimum of 14 days from receipt. Buyers under the age of 18 cannot pay with a subsequent invoice.
Delivery takes place when the buyer, or his representative, has taken over the thing. If the delivery time is not stated in the order solution, the seller must deliver the item to the buyer without undue delay and no later than 30 days after the order from the customer. The item must be delivered to the buyer unless otherwise agreed between the parties.
In some cases, the seller offers pre-ordering of selected items. The delivery time for the pre-ordered item is stated with the date in the product description.
7. The risk of the item
The risk for the goods passes to the buyer when he, or his representative, has had the goods delivered in accordance with point 6.
8. Right of withdrawal
Unless the agreement is exempt from the right of withdrawal, the buyer may cancel the purchase of the item in accordance with the Right of Withdrawal Act. The buyer must notify the seller of the use of the right of withdrawal within 14 days from the deadline begins to run. The deadline includes all calendar days. If the deadline ends on a Saturday, public holiday or public holiday, the deadline is extended to the nearest working day. The cancellation deadline is considered complied with if notification is sent before the expiry of the deadline. The buyer has the burden of proving that the right of withdrawal has been exercised, and the notification should therefore be made in writing (right of withdrawal form, e-mail or letter).
The cancellation period begins to run:
• When purchasing individual items, the cancellation period will run from the day after the item (s) is received.
• If a subscription is sold, or the agreement involves regular delivery of identical goods, the deadline runs from the day after the first shipment is received.
• If the purchase consists of several deliveries, the cancellation period will run from the day after the last delivery has been received.
The withdrawal period is extended to 12 months after the expiry of the original deadline if the seller does not state before the conclusion of the agreement that there is a right of withdrawal and a standardized withdrawal form. The same applies in the event of lack of information about terms, deadlines and procedures for using the right of withdrawal. If the trader provides the information during these 12 months, the cancellation period still expires 14 days after the day the buyer received the information.
When using the right of withdrawal, the item must be returned to the seller without undue delay and no later than 14 days from notification of use of the right of withdrawal has been given. The buyer covers the direct costs of returning the item, unless otherwise agreed or the seller has failed to state that the buyer will cover the return costs. The seller cannot set a fee for the buyer's use of the right of withdrawal.
The buyer can try or test the item in a responsible manner to determine the item's nature, properties and function, without the right of withdrawal lapse. If testing or testing of the item goes beyond what is justifiable and necessary, the buyer may be responsible for any reduced value of the item.
The seller is obliged to repay the purchase price to the buyer without unnecessary delay, and no later than 14 days from the seller was notified of the buyer's decision to exercise the right of withdrawal. The seller has the right to withhold payment until he has received the goods from the buyer, or until the buyer has submitted documentation that the goods have been returned.
9. Delay and non-delivery - the buyer's rights and deadline for reporting claims
If the seller does not deliver the goods or delivers them too late in accordance with the agreement between the parties, and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in Chapter 5 of the Consumer Purchases Act, withhold the purchase price, demand fulfillment. / or demand compensation from the seller. In the event of a claim for default rights, the notification should, for evidentiary reasons, be in writing (for example e-mail).
The buyer can maintain the purchase and demand fulfillment from the seller. The buyer may not, however, demand fulfillment if there is an obstacle which the seller cannot overcome, or if fulfillment will entail such a great inconvenience or cost to the seller that it is in significant disproportion to the buyer's interest in the seller fulfilling. Should the difficulties disappear within a reasonable time, the buyer can still demand fulfillment. The buyer loses his right to demand fulfillment if he or she waits unreasonably long to advance the claim.
If the seller does not deliver the goods at the time of delivery, the buyer shall encourage the seller to deliver within a reasonable additional deadline for fulfillment. If the seller does not deliver the item within the additional deadline, the buyer can cancel the purchase. However, the buyer can cancel the purchase immediately if the seller refuses to deliver the item. The same applies if delivery at the agreed time was decisive for the conclusion of the agreement, or if the buyer has informed the seller that the time of delivery is decisive. If the item is delivered after the additional deadline set by the consumer or after the delivery time that was decisive for the conclusion of the agreement, the claim for cancellation must be made within a reasonable time after the buyer became aware of the delivery.
The buyer can claim compensation for a small loss due to the delay. However, this does not apply if the seller proves that the delay is due to an obstacle beyond the seller's control which could not reasonably have been taken into account at the time of the agreement, avoided, or overcome the consequences of.
10. Defect in the item - the buyer's rights and complaint deadline
If there is a defect in the item, the buyer must within a reasonable time after it was discovered or should have been discovered, notify the seller that he or she will invoke the defect. The buyer has always complained in time if it happens within 2 months. from the defect was discovered or should have been discovered.
If the item has a defect and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in the Consumer Purchase Act, Chapter 6, withhold the purchase price, choose between correction and re-delivery, demand a price reduction and / or demand the agreement terminated. Complaints to the seller must be made in writing.
Correction or re-delivery
The buyer can choose between claiming the defect corrected or delivery of similar items. The seller may nevertheless oppose the buyer's claim if the implementation of the claim is impossible or the seller causes unreasonable costs. Correction or re-delivery must be made within a reasonable time. The seller is in principle not entitled to make more than two remedial attempts for the same defect.
The buyer can demand a suitable price reduction if the item is not corrected or returned. This means that the ratio between reduced and agreed price corresponds to the ratio between the value of the item in defective and contractual condition. If there are special reasons for it, the price reduction can instead be set equal to the significance of the defect for the buyer.
If the item has not been repaired or returned, the buyer can also cancel the purchase when the defect is not insignificant.
Items are not returned without written agreement. Returned goods must appear unused, without damage and returned in original packaging. Returns are made at the buyer's expense and risk.
Seller's rights in the event of the buyer's default
If the buyer does not pay or fulfill the other obligations under the agreement or the law, and this is not due to the seller or conditions on the seller's side, the seller may, according to the rules in the Consumer Purchase Act chapter 9, withhold the item, demand fulfillment of the agreement, demand termination of the agreement and claim compensation from the buyer. The seller will also, depending on the circumstances, be able to claim interest in the event of late payment, collection fee and a reasonable fee for uncollected goods.
The seller can maintain the purchase and demand that the buyer pay the purchase price. If the item is not delivered, the seller loses his right if he waits unreasonably long to advance the claim.
The seller may terminate the agreement if there is a material default or other significant default on the part of the buyer. The seller can still not withdraw if the entire purchase price has been paid. If the seller sets a reasonable additional deadline for fulfillment and the buyer does not pay within this deadline, the seller can cancel the purchase.
• Interest in case of late payment / collection fee
If the buyer does not pay the purchase price in accordance with the agreement, the seller can demand interest on the purchase price in accordance with the Late Payment Interest Act. In the event of non-payment, the claim can, after prior notice, be sent for collection. The buyer can then be held liable for fees under the Debt Collection Act.
• Fee for uncollected non-prepaid goods
If the buyer fails to collect unpaid goods, the seller may charge the buyer a fee. The fee shall at most cover the seller's actual outlay for delivering the goods to the buyer. Such a fee cannot be charged to buyers under 18 years of age.
Warranty given by the seller or manufacturer gives the buyer rights in addition to those the buyer already has under mandatory legislation. A guarantee thus does not imply any restrictions on the buyer's right to complaint and claims in the event of delay or defects pursuant to items 9 and 10.
13. Personal information
The person responsible for processing collected personal data is the seller. Unless the buyer agrees to something else, the seller may, in accordance with the Personal Data Act, only collect and store the personal data that is necessary for the seller to be able to carry out the obligations under the agreement. The buyer's personal information will only be disclosed to others if it is necessary for the seller to implement the agreement with the buyer, or in statutory cases.
14. Conflict resolution
Complaints are addressed to the seller within a reasonable time, cf. items 9 and 10. The parties shall try to resolve any disputes amicably. If this does not succeed, the buyer can contact the Consumer Council for mediation. The Consumer Council is available on telephone 23 400 500 or www.forbrukerradet.no.
Last updated: May 11, 2021
Changes to the terms
Access to our services
Our services are intended for use by persons who are 18 years of age or older, or minors (not over 18) may have a power of attorney from adults to shop on the website. Our company does not knowingly collect personal information from children under 18 years of age. You hereby agree that you have reached the age of 18 and have the necessary authority and authority to bind yourself to these terms. You also do not have access to and can not use our services if we have previously banned you from the services due to breaches of terms and or privacy or closed your account.
User account and security
In order to use some of the features offered through the website, you must create a user account and provide personal information such as name, date of birth, place of residence, telephone number and e-mail address. We ask you to provide accurate and complete information about yourself, to enable error-free purchase and delivery of products. You may not impersonate another person or create an account for anyone other than yourself, enter an email address that is not yours, or create multiple accounts.
You are responsible for keeping your user account password confidential, as well as responsible for all activities that occur in connection with your account. You are responsible for any damages resulting from third parties becoming aware of your password. In this case, you agree to notify us immediately if you discover unauthorized use of your account. If you have forgotten your password or the password has been used by a third party without permission, you can request a new password. We reserve the right to close your account at any time and for any reason.
You can choose to look at products and buy as a "guest" without a user account. We then collect only the necessary information you offer us to be able to complete the purchase and delivery of the goods to you.
Uses responsibilities and obligations
By using the Website, you agree that you will under no circumstances publish offensive, inaccurate, incomplete, insulting, threatening, intimidating, harassing, racist, illegal material or material that infringes or infringes another person's rights, other users of our services or third parties. We reserve the right to decide, in our sole discretion, what constitutes harassment or misconduct, and where it has occurred. We may remove illegal or unwanted content from the Website at any time and without consulting the respective users. Also, make sure that your contribution is relevant. For example, reviews are not the place to talk about politics, political ideology, extraordinary circumstances or other things that have nothing to do with consumer experiences. When it comes to privacy, you must not publish other people's private information, or upload photos or videos of customers or others without their permission. The company may also, in its sole discretion, completely or partially deny access to anyone we believe is behaving inappropriately in these terms.
Responsibility for your content
You are personally responsible for your published content on our services. This includes messages or reviews in the form of text, photos, videos and or other information you display publicly. You assume all risks associated with your content, including others' trust in the quality or reliability or dissemination of information in your content that makes you personally identifiable. You confirm that you own, or have the necessary permissions to use and authorize the use of your content. You may not in any way imply that your content is sponsored or endorsed by Ainasana. Furthermore, you may be held legally liable if, for example, your content contains material that is false, misleading, illegal or defamatory; infringes third party rights, including copyrights, trademarks, patents, privacy, publishing rights or proprietary rights; contains illegal material, including libel or pornography; exploits or otherwise harms minors or constitutes a violation of laws or regulations.
Our right to use your content
We reserve the right to use your content in various ways, including public display, reformatting, modification, translation, analysis and inclusion in marketing and commercial work; market it, distribute it and let others do the same in connection with their own websites and media platforms. You hereby grant us the rights to use your content for any purpose locally and globally. You also grant users of our services and all other media an irrevocable right to access your content in connection with their use of our services and all other media. You waive all claims and claims of rights related to your content against Ainasana.
We reserve the right to remove or edit user content at any time in our sole discretion for any reason without notice to you. For example, we may remove a review if we deem it to be in violation of our content policies. We have no obligation to retain or provide you with copies of your content, and we make no warranty as to the confidentiality of your content.
We may publicly display advertisements and other information related to or included in your content. You are not entitled to compensation for such advertising. Advertising may change at any time without specific notice to you.
Disclaimer and Limitations
Some information may contain errors, including price errors, printing errors and other errors or inaccuracies, which we make sure to correct, but are not held responsible. We cannot guarantee that the services will always be safe or error-free, or that the services will always function without interruptions, delays or changes. With the express understanding that we can not monitor or control user content at all times, which means that your use is at your own discretion and at your own risk. Thus, we are not responsible for any loss or damage that may occur, for example due to malfunction of the services, unavailability or your dependence on the quality or reliability of the product categories or reviews, which are found on or made available through our services.
Third parties and external links
Organization number: 926561200 VAT
Address: Bjørnefaret 1A